Table of Contents
What must you do and not do within your role in managing conflicts and dilemmas?
| Do’s | Don’ts |
|---|---|
| ✔️ Take reasonable steps to ensure the safety and well-being of others | ❌ Tell others what they can and can’t do |
| ✔️ Do what you can to ensure individuals have all the info they need to make an informed decision | ❌ Embellish, exaggerate or make light of the facts |
What you must and must not do in relation to adverse events?
Adverse event – you must take instruction, you must not do anything that puts yourself or others at risk. In an error or near miss – you must tell somebody, complete an error report and own the mistake. In an incident – you must not inflame the situation. You must follow policy and procedures.
What are the 4 main working relationships?
- individuals and their friends and family.
- your colleagues and managers.
- people from other workplaces, including advocates.
- volunteers and community groups.
What are you responsibilities to the people you care for?
You have a duty of care to all those receiving care and support in your workplace. This means promoting wellbeing and making sure that people are kept safe from harm, abuse and injury. Wellbeing could be defined as the positive way in which a person feels and thinks of themselves.
How do you manage conflict within yourself?
- Identify and acknowledge the conflict. “The truth will set you free. …
- Explore the origin of the conflict. …
- Calm your mind and find a solution.
What is one thing you can do to manage conflict within your team?
- Talk with the other person. …
- Focus on behavior and events, not on personalities. …
- Listen carefully. …
- Identify points of agreement and disagreement. …
- Prioritize the areas of conflict. …
- Develop a plan to work on each conflict. …
- Follow through on your plan. …
- Build on your success.
What are the 5 serious adverse events?
- Death.
- A life-threatening adverse event.
- Inpatient hospitalization, or prolonged of existing hospitalization.
- A persistent or significant incapacity or substantial disruption of the ability to conduct normal life functions.
- A congenital anomaly/birth defect.
What must you do in an adverse event?
- Eliminate any immediate dangers as far as possible to make the situation safe.
- Follow the risk and Health & Safety measures which are in place, e.g. Fire Drills, etc.
- Move people to a safe place.
- Close off an area which poses risk.
What is a best example of a adverse event?
An adverse event (AE) may be: A physical event; for example, rash. A psychological event; for example, altered cognition. A laboratory event; for example, elevated creatinine.
Why it is important to work within the scope of your own role?
It allows individuals to understand their boundaries and limitations, preventing them from overstepping their authority or engaging in activities for which they are not trained or qualified. This helps to maintain a safe and ethical work environment.
What is a good relationship with colleagues?
A good work relationship requires trust, respect, self-awareness, inclusion, and open communication. Let’s explore each of these characteristics. Trust: when you trust your team members, you can be open and honest in your thoughts and actions. And you don’t have to waste time or energy watching your back.
What is a professional relationship at work?
What is a professional relationship? A professional relationship is an interpersonal connection between two or more people in a place of business. Professional relationships are usually more formal than relationships that exist outside of work.
What should you avoid when managing conflict?
- Avoiding Conflict Altogether: …
- Being Defensive: …
- Overgeneralising: …
- Being Right: …
- Psychoanalyzing / Mind-Reading: …
- Forgetting to Listen: …
- Playing the Blame Game: …
- Trying to ‘Win’ The Argument:
What should you not do when dealing with conflict or difficult situations?
Don’t let emotions enter into the discussion; avoid raising your voice. If you feel confident, calm, and safe enough to do so, address the behavior. Don’t give your colleague permission to bully you. Let him or her know that the behavior is offensive or, at the very least, making you uncomfortable.
How do you manage ethical conflicts and dilemmas in your work?
- Repeat Back and Clarify. …
- Ask Ethical Questions. …
- Focus on your Manager’s Best Interests. …
- Suggest an Alternative Solution. …
- Escalate Situations. …
- Blow the whistle. …
- Leave Unethical Environments, If Necessary.
What are things that don t help when trying to manage conflict?
- Don’t focus on what you want. Not once did either gentleman identify what was important to them. …
- Take things personally. …
- Become highly emotional. …
- Stubbornly defend your views. …
- Make accusations.